Loving computers....NOT!!!

Yesterday started out like any other Friday, got up, took a shower, got dressed, drove to work and had some breakfast. Jon and I were talking before we started our day and then CRASH....the computer popped up warnings that it was highly infected with some virus and something needed to be done. Now, being the calm, cool and collected person that I am, I told Jon just to go ahead and run the popup to fix the problem. Suddenly....I had a sick feeling in the pit of my stomach that this could make it worse. (Jon was actually having the same feeling.) I said "no I'll call the IT guy, just and cancel it." Well, Jon tried, and tried, and tried to get out of it and couldn't...I knew there was a problem.


I called Lynden IT and spoke to the manager Chris, who told me what I should do. For one thing, I mentioned that I had something called "Trojans" and he informed me that they are VERY BAD. When I told him how many I had, he told me to shut it down right away. (I was starting to get a little nervous.) He informed me that they would have to come and take my tower and scan my harddrive to see what's all infected then "destroy" (my word) the viruses that I have.


At the point, I was in a panic. I let him know that this was our only business computer and that I needed it to do our work. He sympathized with me but informed me that there was nothing he could do until someone had a chance to look at it. I asked him how long he'd have to take it for and at this point he said he didn't know.


Ok, now I am FREEKING OUT, what I am going to do without the computer, how am I going to run work orders, how am I going to schedule customers, can I remember what we have going on for today....ahhhh??? A plethora of stuff was racing through my mind at this point. I broke the news to Jon and then my eyes started to well up from the stress of it all. (Why women do this when there is stress, I'll never understand). He was very calm and let me know that it would be alright and this was even a good thing. What if our computers went down someday and we had to go back to the old way. (I listened but was not happy about the thought of writing everything manually.)

To make a very loooooong story shorter, Lacey came and picked up my computer and had it back to me by 4:30pm that afternoon. When she called earlier in the day and said it would be done that afternoon, I was sooooo happy! She explained to me that they had gotten rid of all the viruses and she walked me through some options that she installed that will help my computer in the future. They still have our laptop but tat is not as crucial.

So now, I have my computer back, I am thrilled with Lynden IT and their service and I am thinking that I had better start backing up everything on my computer in case this would ever happen again. Can anyone say "Carbonite"???

Sharice